VBR THIVIAS TRADING 202103127324 (CA0323254-H) manages kualitibatik.shop and can be contacted at +6010 845 6315 or vbr-thivias@outlook.com
After an order is placed and payment has been confirmed, it usually takes between one and three working days for the items to be verified, packed, and prepared for shipment. Please note that weekends and Malaysian public holidays are excluded. High order volumes or stock shortages may extend this processing time, and customers will be updated accordingly by email.
As soon as your order has been shipped, you will receive a confirmation email with a tracking number, enabling you to monitor the progress of your delivery directly with the courier service.
For domestic shipments within Malaysia, parcels typically arrive within three to seven working days. However, locations in rural or remote areas may experience longer delivery times. The shipping cost will be clearly shown during checkout before you confirm your purchase.
International shipments are available through our established courier partners. Depending on the destination, delivery may take anywhere from seven to twenty-one working days. Customs procedures and local regulations may cause additional delays. Shipping fees are calculated automatically at checkout. Please note that any duties, taxes, or clearance charges required by your local authorities are not covered by us and must be settled by the customer.
It is very important that you provide a complete and accurate delivery address. Incorrect details may result in delays, undeliverable parcels, or additional fees for re-delivery. If the courier is unable to deliver the package due to absence of the recipient, the parcel may be held at the courier office, and customers will need to arrange collection or pay for re-delivery.
While we take utmost care in packing and dispatching, VBR THIVIAS TRADING cannot be held responsible for delays, damages, or losses once the parcel has been handed to the courier. Should your parcel arrive in a damaged condition, or fail to reach you, kindly inform us by email within seven days of the delivery date so that we may assist with the claim process.